Apple Customer service

Apple Inc. is a technology company with headquarters in California. Most people are familiar with Apple as they sell many gadgets, most notably the iPhone. They also have products such as the Apple Watch, Mac computers and laptops, and iTunes, just to name a few.

Apple’s customer service is multifaceted. When buying a product with Apple, consumers are encouraged to purchase what is known as AppleCare. This comes at an additional cost and provides Apple users with protection coverage and customer service for an additional two years for their Apple products. What many people don’t know however is that all Apple products come with a standard one year warranty and 90 days of phone technical support. If you don’t purchase the AppleCare, and you experience a problem with your product after the 90 days is up, then you will have a hard time getting any help over the phone.

Customer service with Apple is provided through a variety of options. First there is the Genius bar. This is an area within local retail stores where you can bring your computer, iPad, iPhone or iPod to a knowledgeable IT agent and they can help you right there on the spot. This is the most popular type of customer service that Apple provides, so be ready to possibly stand in line to get the help you need. Avoid going during peak times such as after 5pm or on the weekends. Apple also offers help over the phone. Remember, though, that unless you bought the AppleCare this only lasts for 90 days after you have purchased your device. If the representative on the phone cannot help you solve your problem, they will have you mail your device to an Apple Repair Center in the area, where they will take a closer look at it. Alternatively, on the Apple website customers can choose to send an email or chat with an Apple representative if they have a less urgent problem.

In addition to all of these facets of customer service, Apple also has a large database of information put together by users all over the world. The problems you are having are likely something that someone else has experienced. Knowing this, Apple has created a community where users can share solutions and experiences. If you are the do-it-yourself type this might be the best option for you. To find this, simply go to the Apple website and click Support, below which you will find another link to Apple Support Communities.

To get the most adequate help online you will need to know your serial number. To find your serial number, go to https://support.apple.com/en-us/HT204308 for more detailed help.

After doing some simple online research it seems that many Apple customers are very disappointed in the customer service they have received. Most people complain that they did not get the help that they needed due to the absence of warranty coverage and were not offered any other options. People also often complain about the in-store customer service, that the stores are packed and offer little help in solving issues. This may be something to keep in mind the next time you think about purchasing an Apple product.