Three customer service
By going onto Three's online support page customers will be able to view a variety of different
resources available to them for whatever they need help with. Areas that they can choose from range
from questions about using pay as you go mobile services, to device support, to upgrading or cancelling
their current contract or device. For example, if a customer wants to know their options about
upgrading their contract from the website, they can have a text sent directly to their phone which will
give them a variety of different options regarding the possible upgrades available to them. This allows
customers to not only get the information through text but also to upgrade their services in the same
way so that they can upgrade at any time of their choosing. This ability to conduct services through text
is not exclusive to customers seeking to upgrade their contracts, but also to a variety of customers.
Other customers who benefit from this service are those that are pay as you go customers. With this
option customers can easily top up their account as soon as they need it.
Three also offers the standard drop down menu customer support on their website to customers who
may have a commonly asked question answered instantly. This is good because it has a wide variety of
answers to common problems, concerns, or questions that other customers had. By compiling these
online, Three is giving its customers a fast, hassle free way to ensure customers can have their issues
resolved. Even if they cannot finish the service they need online, they will be given different avenues
of ways to solve their problem. If customers are unhappy or would just prefer to get in contact with
someone directly, they have the option to either email a customer support representative or call them
directly. Although these options are not as fast as checking online, it does benefit customers because if
their question is more obscure they can have it answered by someone who is more knowledgeable
about the situation than they are.
A last option Three customers have to get support is to visit a retail location. Three has continually
been rolling out retail locations so that finding a store is getting easier by the day. These retail locations
not only allow customers, both new and existing, to have questions answered by a representative, but
also to set up a new phone or Sim and instantly start using it. This is an attractive option for customers
who need instant mobile services that they can't wait for to come in the post. Not only that, but
customers will get a chance to check out new phones available to them when they are a Three
customer, phones that they may have not previously had the chance to get their hands on before.