Find information about Vodafone customer service. It's easy to find phone numbers, opening hours and reviews for Vodafone customer service and support.
| Monday: | 8am - 9pm |
| Tuesday: | 8am - 9pm |
| Wednesday: | 8am - 9pm |
| Thursday: | 8am - 9pm |
| Friday: | 8am - 9pm |
| Saturday: | 8am - 9pm |
| Sunday: | 8am - 9pm |
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Vodafone offers a variety of online services for customers online depending on whether they are a
private or business customer. When a client goes online for support there are a variety of options
depending not only on whether they are a business or a private customer, but also depending on which
subgroup of customer they are. This highly tailored approach ensures that customers can have their
needs met, depending on their problem, without even having to pick up the phone or visiting a retail
store to speak with a representative. This allows customers to be able to have their queries solved at
whatever time suits them best, allowing customers with even the smallest amount of free time the
chance to get help whenever they need it without any restrictions.
Vodafone is a leading UK telecommunications company that is part of the Vodafone Group, which is
the second largest mobile company in the world. They have 55 million customers worldwide and have
19.5 million customers in the UK alone. Due to their large size they allow customers a variety of
options for telecommunications solutions. Having been around since the 1980s they have continually
provided top level services to their customers. They offer mobile services for both pay as you go and
contract customers and broadband/ home phone lines for personal and business consumers.
Vodafone customers can go online and follow drop down menus to find answers to their questions.
This allows customers to click through the menus to continually increase the specificity of their search
to get to the exact issue that they are searching for. This allows the customer to find answers to their
questions at their own leisure, so that when a problem or question arises, it is not necessary to wait for
opening hours to get it solved.
If this avenue does not yield answers to the questions a customer has, he or she has a variety of other
routes to find the necessary answers. One of these is a live chat that will allow the customers to have
their answers answered by a representative that has more knowledge of the practices and policies of the
company.This would also allow the customer to avoid having to pay anything for answers to his or her
questions. There is another option that would be free, which would be to query customer services, but
the time to get a response is much slower than the live chat route to get a response.
Another option available to customers is to call Vodafone to speak with a customer representative who
can answer questions for them in a timely manner. The drawback to this is that the opening hours for
inbound calls is restricted to specific times that may or may not be convenient for customers depending
on their schedule. A last option available to customers is to visit a retail location. This also has the
drawback of having opening hours, but it does allow for a larger variety of services to be performed
such as purchasing a new phone and having it immediately.
Reviews for Vodafone customer service (2)
1 of 10
Anthony:
Terrible, I\'ve so far contacted Vodafone over 30 times at around an hour each time since September and I still haven\'t got anywhere. I currently am unable to send/receive texts or receive incoming calls. Problem is not with the phone or the SIM card its ridiculous all I get is empty apologies and repeatedly lied too and told to wait yet another 24-48 hours for nothing to inevitably happen. Avoid!!!
2015-11-17 14:25:00
10 of 10
Daryl:
I`m totally sutisfied by Vodafone customer service. Had a problem, their specialists helped me to fix it very fast.
2015-08-20 16:16:00