EasyJet customer service
The best place to start if you have an issue is the EasyJet homepage . Here in the top right-hand corner is a tab called “Help”. There you can get
information on bookings, figure out what is allowed in carry-on luggage and get help with transfers
from the airport.
If you’d like to see if your flight is on time just simply type you flight number in the box on the right
side. This will keep you updated on any delays. You can also check-in online by clicking the “check-in
online” tap in the top right corner.
To get in touch with EasyJet over the phone call 0330-365-5000. Phone lines are open 7 days a week
from 8am to 8pm. To see a full list of phone numbers for all countries EasyJet click here.
It is no surprise the EasyJet has many sometime hidden fees. For example, sometimes they will charge
you to if you didn’t print your ticket ahead of time. Check-in fees can be up to 15 pounds per ticket.
They will also charge you to check your luggage, 12 to 22 pounds if you check your bag in advance
online and up to 45 pounds if you have to check it at the gate. In addition EasyJet does not allow
passengers to carry more than one bag on the plane. That means if you have a suitcase AND a purse
you will be most likely forced to put your purse in your suitcase. If you cannot fit your purse inside
your suitcase you will be forced to check your carry-on meaning you could be charged up to 45
To avoid extra costs make sure you check-in in advance, have your boarding passes printed and bring
just one carry-on.
Many people complain about EasyJet’s customer service. There are obviously horror stories out there
such as, being stuck on the tarmac for hours with no food or water. In addition, a common complaint is
a canceled flight with no refund or alternative flight offered. Others complain that their flight was
delayed and they were left in the dark with little information about when they would be arriving at their
If you have also suffered from EasyJet’s poor customer service you can make a complaint here.