Nationwide Customer service

Nationwide is a banking and financial services company based in Swindon. Nationwide is today one of the top three providers of household savings and mortgages in the UK. It provides retail banking services, savings and mortgage loans, investment advice, insurance coverage, loans, home insurance, travel insurance and credit card services. Nationwide provides services through 700 branches and their website is nationwide.co.uk.

On their main webpage at the bottom you will see links to helpful things such as useful phone numbers, finding your nearest branch and sending the company a message. On their customer service page customers can see travel warnings or search a particular problem.

The website urges people to try searching their problem first before picking up the telephone. However, below the search bar customers can find a long list of departments and phone numbers, as well as opening and closing times.

Calls from landlines are free but calls from mobile devices could be as much as 40 cents per minute.

Also on the website is a helpful tab called “download a leaflet”. This could be helpful if for some reason you have lost information that you now need. The company also offers you the possibility to request the leaflet to be sent to you in the mail.

You can of course also find the closest branch to you by typing in your zip code. You can also click the tab “send a message” if you have a specific problem you need help with. And surprisingly the company allows customers to make a complaint. To make a complaint the company gives three phone numbers the customers can call.

0800 30 20 15 (from a landline)

03457 30 20 15 (from a mobile)

+44 1793 65 67 89 (from abroad)

Nationwide promises to review the complaint and respond by the end of the next business day. This may be in the form of a phone call or an email. Regulations force the company to respond within 56 days. Additionally, if you are unhappy with the company’s response, you can ask the Financial Ombudsman Service to review your complaint and they will make a ruling on your case.

The company claims to have been ranked number one for customer satisfaction on the High Street since 2011. Data published in 2015 shows a 20% reduction in complaints that Nationwide had received compared to the previous 6 months. Under the complaints data tab you can find more information and compare complaints in the last years.

To find out more or to contact the Nationawide click here.